Legal Center
Policies, safety and your rights
Genfora provides a technology marketplace connecting customers and independent service professionals. Genfora does not perform the work and does not employ the Pros.
- Terms of UseThe agreement governing all use of the Genfora marketplace.
- Genfora Pro TermsAdditional terms that apply to independent Pros using Genfora.
- Privacy PolicyWhat Genfora collects, why, who receives it, and your privacy rights.
- Genfora Lead Fee PolicyHow and when Pros are charged a Lead Fee on Genfora.
- Lead Fee Refund PolicyWhen Genfora may refund or credit a Lead Fee, and when it will not.
- Safety CenterPractical safety guidance for Customers and Pros using Genfora.
- Community GuidelinesThe conduct standards that keep the Genfora marketplace trustworthy.
- Identity Verification PolicyWhat the Identity Verified badge means — and what it does not mean.
- Licenses & Insurance PolicyHow licensing, permits and insurance are handled on Genfora.
- Cancellation PolicyHow cancellations and rescheduling work for Customers and Pros.
- Content & Intellectual Property PolicyWho owns content on Genfora and how it may be used.
- Account Deletion & Data Retention PolicyHow to delete your Genfora account and what happens to your data.
- Accessibility PolicyOur accessibility commitment and how to report barriers.