Safety Center

Genfora is not an emergency service

Genfora does not monitor jobs in real time and cannot provide emergency assistance. If anyone is in immediate danger, or a situation involves fire, gas, electrical hazard, injury or crime, contact your local emergency services first. Report the incident to Genfora afterwards so we can take account action.

Before work begins

• communicate clearly and confirm the scope of work, price and timing in writing through the platform
• confirm who will arrive on site and when
• discuss access requirements, parking, pets and any hazards in advance
• ask about licensing, insurance or permits where the work requires them
• avoid sharing unnecessary sensitive information such as financial account details, government ID numbers or spare-key locations

Guidance for Customers

• keep communication on the platform where practical so there is a record
• be present or arrange a trusted adult to be present where appropriate
• secure valuables and sensitive documents before a visit
• verify identity at the door before granting access
• do not pay large deposits before work is agreed and documented
• stop work and report the interaction if you feel unsafe or pressured

Guidance for Pros

• confirm the job details and address before traveling
• maintain a safe work environment and follow applicable safety rules and codes
• use appropriate protective equipment and safe work practices
• do not perform work beyond your qualifications, licensing or permits
• decline or stop work that cannot be performed safely
• keep records of the agreed scope and any changes

Reporting a problem

Report threatening, fraudulent, discriminatory, harassing, dangerous or otherwise unsafe conduct using the reporting tools available in the app or the support contact below.

Reports are reviewed by Genfora and may result in warnings, feature restrictions, removal of content, suspension or termination, and where appropriate referral to authorities.

Contact

Questions about this policy can be sent to the Genfora contact addresses published at the bottom of this page. Please include your account email and, where relevant, the request or conversation involved so we can locate the records quickly.