Genfora Pro Terms

Scope

These Pro Terms apply in addition to the Terms of Use whenever you use Genfora as a service professional. Where these Pro Terms conflict with the Terms of Use on a Pro-specific matter, these Pro Terms control.

Independent business status

Pros are independent service providers. A Pro is not an employee, agent, representative, franchisee, joint venturer or partner of Genfora merely because the Pro uses the platform. Unless Genfora expressly states otherwise for a particular program, Genfora does not employ, direct, supervise, control or guarantee a Pro’s work.

You operate your own business, control how you perform your work, supply your own tools, materials, vehicles and helpers, and may work for other platforms, customers and companies at any time.

Nothing in these Pro Terms creates an employment, agency, partnership, franchise or joint-venture relationship with Genfora.

No guaranteed leads, jobs or income

Genfora does not guarantee any number of opportunities, leads, selections, jobs, revenue or profit. Marketplace demand varies by service, season, geography and competition.

You are free to decide whether to pursue any available opportunity. Passing on an opportunity is a legitimate business decision.

Your account and settings

You are responsible for the accuracy of everything you configure in your account, including:

• profile information, business name, description, photos and portfolio
• the services you activate and the job preferences you set for them
• your service area settings, including ZIP and radius configuration
• your Online/Offline availability status
• contact and payment details associated with your account

Professional conduct and performance

You agree to communicate with Customers promptly and professionally, to describe your qualifications truthfully, and to give clear pricing and estimates.

You are solely responsible for performing work you accept, for the quality and safety of that work, for warranties you offer, and for resolving issues with the Customer.

You must not accept work you are not qualified, licensed or permitted to perform, or work you do not reasonably expect to complete.

Legal, tax, licensing and insurance responsibilities

You are responsible for determining and complying with all requirements that apply to your business and to the services you offer, including:

• federal, state and local taxes, including self-employment taxes and any sales tax obligations
• business registration, permits and certificates required for the work
• occupational or trade licenses required in each jurisdiction where you work
• insurance where required by law, by a Customer, or where you represent that you carry it
• safety, environmental, building-code and consumer-protection requirements

Misrepresentation prohibited

You must not misrepresent your identity, business, experience, licensing, insurance, certifications, affiliations or verification status, and you must not claim endorsement, employment or sponsorship by Genfora.

Customer privacy

Customer information made available to you through Genfora — including names, contact details, location information, photos and job details — may be used only to evaluate and perform the requested work.

You must not sell, publish, market to, or otherwise repurpose Customer information, and you must handle it in accordance with applicable privacy law.

No platform circumvention

You must not attempt to avoid an applicable Lead Fee by moving a connection off-platform before selection, by asking a Customer to cancel and re-engage privately, or by misrepresenting what occurred in a conversation.

Genfora may review account, request and message records when investigating suspected circumvention and may take enforcement action.

Lead Fees and wallet

Your use of Genfora is subject to the Lead Fee Policy and the Lead Fee Refund Policy. Under the current model, a Lead Fee applies when a Customer selects you through the platform’s selection flow.

You are responsible for maintaining a sufficient wallet balance and valid payment details. Insufficient balance or a failed payment may restrict your eligibility for further leads according to the platform’s current functionality.

Lead Fees are fees for platform services and are not payment for the work you perform. Refunds and credits are handled only as described in the Lead Fee Refund Policy.

Cancellations and no-shows

If you cannot complete work you accepted, notify the Customer as early as possible through the platform. Repeated late cancellations, no-shows, unresponsiveness or abusive scheduling behavior may affect your standing or access according to Genfora’s current functionality.

Ratings, reviews and marketplace quality signals

Customers may review and rate their experience. You must not fabricate reviews, offer compensation for reviews, condition a discount on a positive review, threaten a Customer over a review, or retaliate against an honest negative review.

Genfora may use objective marketplace signals — such as responsiveness, completion history, cancellations, ratings, customer feedback and platform activity — for marketplace quality, ranking, eligibility, badges or other platform features, according to Genfora’s then-current product functionality.

Enforcement, suspension and termination

Genfora may issue warnings, limit features, pause lead eligibility, remove content, suspend or terminate a Pro account for violations of these Pro Terms, the Terms of Use or the Community Guidelines, for fraud or abuse, for safety concerns, or where required by law.

You may stop using Genfora at any time and may request account deletion through the Delete Account feature. Outstanding obligations, including any unpaid balance, survive termination.

Safety

Follow the Safety Center guidance, use appropriate protective equipment and safe work practices, and decline work that cannot be performed safely. Genfora is not an emergency service.

Disputes and platform limitations

Disputes about work, payment for work, damage or scope are between you and the Customer. Genfora is not a party to your service agreement and does not guarantee that a Customer will proceed, pay or be satisfied.

The disclaimers, limitation of liability and indemnification provisions of the Terms of Use apply to your use of Genfora as a Pro.

Contact

Questions about this policy can be sent to the Genfora contact addresses published at the bottom of this page. Please include your account email and, where relevant, the request or conversation involved so we can locate the records quickly.