Cancellation Policy

Plans change — communicate early

Customers and Pros should communicate as soon as they know a job needs to be canceled or rescheduled. Early notice protects the other party’s time and keeps the marketplace reliable.

Because the service agreement is between the Customer and the Pro, any cancellation terms for the work itself — such as deposits, trip charges or restocking costs — are agreed between those parties. Genfora does not set or collect them.

For Customers

• cancel or reschedule through the platform as soon as your plans change
• explain briefly what changed so the Pro can adjust their schedule
• do not cancel a request in order to move an existing Genfora connection off-platform

For Pros

• do not accept work you do not reasonably expect to perform
• if you cannot attend, notify the Customer immediately and, where possible, help them re-plan
• keep availability and job preferences accurate so you receive work you can actually do

Marketplace standing

Repeated late cancellations, no-shows, unresponsiveness, abusive scheduling behavior or other patterns harmful to marketplace reliability may affect platform standing, visibility or access according to Genfora’s current functionality.

Genfora does not apply an automatic monetary cancellation penalty. Lead Fees already charged are handled under the Lead Fee Refund Policy.

Exceptional circumstances

Emergencies, illness, severe weather, unsafe site conditions and similar exceptional circumstances are taken into account where appropriate. Tell us what happened when you report or appeal.

Contact

Questions about this policy can be sent to the Genfora contact addresses published at the bottom of this page. Please include your account email and, where relevant, the request or conversation involved so we can locate the records quickly.