Terms of Use

Acceptance of these Terms

These Terms of Use (the “Terms”) govern access to and use of the Genfora website, mobile applications, marketplace, messaging tools and related services (together, “Genfora” or the “platform”).

By creating an account, accessing the platform, submitting a service request, responding to a request, or otherwise using Genfora, you agree to these Terms and to the policies referenced in them, including the Privacy Policy, Community Guidelines and, for Pros, the Genfora Pro Terms.

If you do not agree to these Terms, do not use Genfora.

Eligibility

You must be at least 18 years old and able to form a binding contract to use Genfora. You must not use the platform if you are barred from doing so under applicable law or if your account has previously been terminated for policy violations.

Businesses may use Genfora only through an individual authorized to act on the business’s behalf, and that individual accepts these Terms for the business.

Accounts and account security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Do not share your account with anyone else.

You must provide accurate, current and complete account information, including your name, contact details, service area information and, for Pros, business and service details. You agree to keep this information up to date.

Notify Genfora promptly if you believe your account has been accessed without authorization.

The marketplace role of Genfora

Genfora provides a technology marketplace that helps customers discover, communicate with, evaluate and select independent service professionals (“Pros”). Genfora does not perform the services listed through the marketplace and is not a party to the service agreement formed between a Customer and a Pro.

Pros are independent service providers. A Pro is not an employee, agent, representative, franchisee, joint venturer or partner of Genfora merely because the Pro uses the platform. Unless Genfora expressly states otherwise for a particular program, Genfora does not employ, direct, supervise, control or guarantee a Pro’s work.

Genfora provides platform services: hosting profiles and service catalogs, distributing service requests to Pros whose settings match the request, enabling in-platform messaging, processing Lead Fees, and offering supporting features such as reviews, notifications and support tools. The actual repair, installation, cleaning, maintenance or other work is performed by the Pro, not by Genfora.

Relationship between Customers and Pros

When a Customer and a Pro agree to work together, they form a direct agreement with each other. Genfora is not a party to that agreement.

Customers and Pros are responsible for agreeing on scope of work, timing, pricing, access requirements, materials, permits and performance. Genfora does not set the price a Pro charges a Customer and does not collect payment from Customers for services performed by Pros.

Service requests

Customers submit service requests describing the work needed, the service area, and details relevant to the selected service. Requests must be genuine, accurate and legal.

Genfora may present a request to Pros whose active services, job preferences, service area settings and account standing correspond to the request under the platform’s then-current functionality. Genfora does not guarantee that any Pro will see, respond to, or accept a request.

Communication through the platform

Genfora provides messaging so Customers and Pros can discuss a request. Keeping communication on the platform helps with support, safety review and dispute handling.

Certain information, such as exact street addresses and direct contact details, may be limited within messaging until a Customer selects a Pro. Attempting to bypass these protections is a violation of these Terms.

Messages may be reviewed by Genfora where reasonably necessary to investigate reports, prevent fraud, enforce policies, comply with law or protect users.

Customer selection of Pros

A Customer chooses which Pro, if any, to work with. Appearance of a Pro in search, discovery, matching results or a request feed is not an endorsement, recommendation, certification or guarantee by Genfora.

Customers remain responsible for evaluating whether a particular Pro is appropriate for the requested work, including whether the work requires a licensed, insured, bonded, certified or permitted professional.

Pricing and estimates

Prices, estimates and quotes for services are determined by the Pro and communicated to the Customer. Any figure shown in the platform that originates from a Pro is that Pro’s representation, not Genfora’s.

Estimates are not binding on Genfora. Final pricing, change orders, deposits and payment terms are agreed between the Customer and the Pro.

No guarantee of availability

Genfora does not guarantee that any Pro will be available in a given area, at a given time, at a given price, or for a given service. Coverage depends on which Pros have chosen to offer services in that area.

Similarly, Genfora does not guarantee any volume of requests, leads, jobs or revenue to a Pro.

User responsibilities

All users agree to:

• provide accurate information about themselves, their business and the work involved
• communicate honestly and respectfully
• comply with applicable laws, rules and safety requirements
• honor commitments made through the platform or communicate promptly when circumstances change
• protect other users’ personal information and use it only for the requested work

Prohibited conduct

You may not use Genfora to:

• create fake accounts, impersonate another person or business, or misrepresent identity
• post fake, duplicate, misleading or illegal service requests
• harass, threaten, defame, stalk or unlawfully discriminate against any person
• engage in sexual harassment or share sexually explicit content
• solicit or perform illegal work, or work you are not qualified or permitted to perform
• misrepresent licensing, insurance, certifications, experience or verification status
• submit fake reviews, manipulate ratings, or pressure another user to change a review
• spam, advertise unrelated products or services, or send bulk unsolicited messages
• scrape, crawl, reverse engineer, probe or otherwise interfere with the platform or its security
• misuse another user’s contact information or share it without authorization

Circumvention and platform abuse

Genfora invests in matching, distribution, messaging, support and safety features and is compensated through Lead Fees paid by Pros. Deliberately structuring interactions to avoid an applicable Lead Fee — for example, encouraging a Customer to cancel a request and transact off-platform to avoid selection, or misrepresenting whether a connection occurred — is platform abuse.

Genfora may investigate suspected circumvention and may restrict, suspend or terminate accounts, withhold credits, or take other action consistent with these Terms.

Fraud and misrepresentation

Fraudulent activity, including payment fraud, identity fraud, fabricated requests, fabricated reviews and false verification claims, is prohibited and may result in immediate account termination and, where appropriate, referral to law enforcement.

Safety

Genfora is not an emergency service and does not monitor jobs in real time. If anyone is in immediate danger, contact local emergency services first, then report the incident to Genfora.

Users should follow the guidance in the Safety Center and report unsafe, threatening or fraudulent behavior through the reporting tools in the app.

Reviews and ratings

Reviews must reflect genuine marketplace experiences. Fabricated reviews, purchased reviews, review trading, conditioning compensation or discounts on a positive review, threats intended to force a review change, and retaliation for an honest negative review are prohibited.

Genfora may remove reviews or ratings for legitimate policy reasons such as spam, fraud, harassment, irrelevant content, privacy violations or other Community Guidelines violations. A negative opinion alone is not a reason for removal.

User-generated content

You retain ownership of content you submit, including photos, descriptions, profile text and reviews. By submitting content you grant Genfora the license described in the Content & Intellectual Property Policy so that Genfora can operate the marketplace and display your content where intended.

You must have the rights necessary to submit the content, and the content must not infringe anyone’s rights or violate these Terms.

Intellectual property

Genfora owns the platform and its software, design, user interfaces, branding, trademarks, logos, content and proprietary systems. Nothing in these Terms transfers those rights to you.

You may not copy, modify, distribute, sell, lease or create derivative works from any part of the platform except as expressly permitted.

Platform availability

Genfora is provided on an as-available basis. Features may change, and the platform may be temporarily unavailable due to maintenance, updates, outages or circumstances outside Genfora’s control.

Genfora does not guarantee uninterrupted or error-free operation, and does not guarantee that messages, notifications or leads will always be delivered without delay.

Third-party services

The platform relies on third-party services for hosting, communications, mapping, analytics, identity verification and payment processing. Your use of some features may also be subject to those providers’ terms and privacy practices.

Genfora is not responsible for the acts, omissions, content or availability of third-party services.

Account restriction, suspension and termination

You may stop using Genfora at any time and may request account deletion through the Delete Account feature in the app.

Genfora may restrict features, suspend or terminate an account where reasonably necessary, including for violations of these Terms or the Community Guidelines, suspected fraud, safety concerns, unresolved balances, legal requirements or extended inactivity.

Where practical and lawful, Genfora will explain the reason for an enforcement action and, where appropriate, provide a way to respond.

Disputes between marketplace users

Disputes about the work itself — scope, quality, timing, damage, payment between a Customer and a Pro — are between those users. Genfora is not the guarantor, insurer or adjudicator of that work.

Genfora may, at its discretion, review request and message records to help clarify what occurred, take enforcement action under its policies, or evaluate a Lead Fee refund request under the Lead Fee Refund Policy.

Disclaimer of warranties

To the fullest extent permitted by law, Genfora provides the platform “as is” and “as available” and disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

Genfora makes no warranty regarding the conduct, qualifications, licensing, insurance, workmanship, timeliness, honesty or solvency of any user, and no warranty that any request will result in a match, a job, a payment or a satisfactory outcome.

Limitation of liability

To the fullest extent permitted by law, Genfora and its officers, employees and suppliers will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost data, loss of goodwill, or the cost of substitute services, arising out of or relating to your use of the platform.

To the fullest extent permitted by law, Genfora’s total aggregate liability arising out of or relating to the platform will not exceed the greater of (a) the amount of fees you paid to Genfora in the twelve months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (USD $100).

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.

Indemnification

You agree to indemnify and hold harmless Genfora from claims, damages, losses, liabilities and reasonable expenses (including attorneys’ fees) arising out of your use of the platform, your content, the services you request or perform, your violation of these Terms or applicable law, or your infringement of another party’s rights.

Changes to the service

Genfora may add, modify, limit or discontinue features, services, service categories, pricing structures and platform functionality. Where a change materially affects how you use Genfora, we will make reasonable efforts to communicate it in advance.

Changes to these Terms

Genfora may update these Terms. When we do, we will revise the effective date shown on this page and, where the change is material, provide notice through the platform or by email.

Continued use of Genfora after an update takes effect constitutes acceptance of the updated Terms.

Electronic communications

By using Genfora you consent to receive communications electronically, including in-app notifications, push notifications where enabled, and email relating to your account, requests, leads, transactions, security and policy updates. Account and transactional messages are part of the service and may not be optional while your account is active.

Electronic agreements, notices and records satisfy any legal requirement that such communications be in writing.

Governing law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules, and the parties submit to the exclusive jurisdiction of the state and federal courts located in Texas, except where applicable consumer protection law provides otherwise.

Severability

If any provision of these Terms is held unenforceable, that provision will be limited or removed to the minimum extent necessary and the remaining provisions will remain in full force and effect.

Entire agreement

These Terms, together with the policies referenced in them, constitute the entire agreement between you and Genfora regarding the platform and supersede prior agreements on that subject. Genfora’s failure to enforce a provision is not a waiver of it.

Contact

Questions about this policy can be sent to the Genfora contact addresses published at the bottom of this page. Please include your account email and, where relevant, the request or conversation involved so we can locate the records quickly.