Genfora Lead Fee Policy

What a Lead Fee is

A Lead Fee is a fee paid by a Pro to Genfora for platform services: distributing a Customer request to eligible Pros, enabling messaging, and delivering the connection when a Customer selects that Pro.

A Lead Fee is not a payment for the work performed. Payment for the work is arranged directly between the Customer and the Pro. Customers do not pay Genfora a Lead Fee.

Pay on selection

Under Genfora’s current model, the applicable Lead Fee is charged only when a Customer selects that Pro through the platform’s applicable selection flow.

A Pro is not charged merely because:

• a Customer request exists
• the Pro sees an opportunity in the feed
• the Pro receives an invitation to a request
• the Pro views, responds to, or messages about the request
• the Pro passes on the opportunity or lets it expire
• the Customer communicates with the Pro without selecting them

Fee amounts

The applicable Lead Fee is shown in the platform where applicable before selection occurs. Fees may vary by service category, request details and market conditions, and may be adjusted over time.

The amount displayed for a given request at the time of selection is the amount that applies to that selection.

Wallet and payment

Lead Fees are settled against your Genfora wallet balance. You can add funds to your wallet through the platform using the supported payment methods.

If your wallet balance is insufficient or a payment fails, your eligibility to receive or be selected for further leads may be restricted according to the platform’s current functionality until the balance is resolved.

What a Lead Fee does not guarantee

Paying a Lead Fee provides a marketplace connection. It does not guarantee that the job will proceed, that the Customer will accept your price, that the work will be completed, that you will be paid by the Customer, that the engagement will be profitable, or that you will receive future work.

Refunds and credits

Refunds and account credits are handled under the Lead Fee Refund Policy. Lead Fees are otherwise non-refundable.

Fee avoidance and enforcement

Attempting to avoid an applicable Lead Fee through off-platform circumvention, misrepresentation, fabricated cancellations or other manipulation is a violation of the Genfora Pro Terms and may result in charges being upheld, credits being reversed, restriction of lead eligibility, or account suspension or termination.

Contact

Questions about this policy can be sent to the Genfora contact addresses published at the bottom of this page. Please include your account email and, where relevant, the request or conversation involved so we can locate the records quickly.