Account Deletion & Data Retention Policy

How to delete your account

You can start account deletion yourself using the Delete Account feature in the app, available from your Legal & Safety screen. The app explains the steps, asks you to confirm, and records your request.

Before deleting, close out any active requests or jobs and, if you are a Pro, resolve any outstanding balance. Deletion does not cancel obligations you already owe or that others owe you.

What deletion does

When a deletion request is processed, Genfora removes or de-identifies personal information associated with your account as appropriate, including profile details, contact information and uploaded profile content, and disables access to the account.

Some content connected to other users — for example, message history within a conversation or a review left on another account — may remain visible in de-identified form so that the other party’s record of the interaction stays intact.

What may be retained

Certain records may be retained where reasonably necessary or legally permitted or required, including for:

• fraud prevention and abuse detection
• security and platform integrity
• resolving disputes and handling complaints
• transaction and accounting records, including Lead Fee and wallet history
• tax and financial reporting obligations
• enforcement of our terms and policies, including preventing banned users from returning
• establishing, exercising or defending legal claims
• regulatory and other legal compliance

How retained information is handled

Retained information remains subject to the safeguards described in the Privacy Policy, is limited to what is needed for the purposes above, is access-restricted, and is deleted or further de-identified when those purposes no longer apply.

Because of backups, logs and legal retention requirements, deletion is not always instantaneous across every system, and not every record can be erased immediately.

Timing and confirmation

Deletion requests are processed after confirmation. If a request cannot be completed automatically, it is queued for review and completed manually, and access to the account remains disabled in the meantime.

You may also submit a deletion or other privacy request by contacting the privacy address published at the bottom of this page.

Contact

Questions about this policy can be sent to the Genfora contact addresses published at the bottom of this page. Please include your account email and, where relevant, the request or conversation involved so we can locate the records quickly.