- Version
- 1.0
Genfora provides a technology marketplace connecting customers and independent service professionals. Genfora does not perform the services, does not employ Pros, and does not supervise the work they carry out.
Deleting from the app
Customers can delete their account from Profile → Legal & Safety → Delete account. Pros can delete their account from Profile → Legal & Safety → Delete account. The flow explains the consequences, asks you to confirm your intent, and may ask you to re-authenticate before the request is submitted.
Requesting deletion without the app
If you cannot access the app, you can request deletion by emailing the support address published at the bottom of this page from the email address on your account. Include your account email and the words "Account deletion request". We may ask you to verify ownership of the account before acting.
What happens
- Eligible personal information is deleted or anonymized.
- Open marketplace activity, such as active leads and conversations, is closed.
- We notify you when the deletion is complete where feasible.
What we must retain
Genfora preserves only the information reasonably necessary for legitimate legal, security, fraud-prevention, accounting, dispute or regulatory purposes. That can include transaction and lead fee records, moderation and safety evidence, and audit history. Retained records are minimized and access-controlled.