Support
Common answers first — then reach a person if you still need help.
Genfora · Last updated August 13, 2026
Frequently asked
- I'm not seeing any opportunities
- Check that your Pro profile is complete, your availability is switched on, and that your services and service area cover the requests you expect to see. Opportunities depend on customer demand in your area.
- How is the lead fee charged?
- The applicable lead fee is shown before you commit and is charged when a customer selects you. See the Lead Fee Policy for the full terms.
- A customer hasn't replied
- Customers choose their Pro when they're ready and are never required to choose anyone. You can follow up politely in the conversation thread.
- How do I set my prices?
- Open your service settings and set your own customer-facing pricing for each service you offer. Confirm scope and final pricing with the customer before starting work.
- A document was rejected
- Open your profile, remove the rejected file and upload a clearer, unexpired copy.
Safety concerns
If something doesn't look right, use the reporting and blocking tools in the conversation or job screen. See the Safety policy for what to do in an emergency.
Contact
Email support@genfora.com with your name, the request reference and what you expected to happen.
Genfora 1.0.0